Privacy Policy

Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. This includes:

• Order Information: Name, billing address, shipping address, payment information, email address, and phone number.
• Device Information: Version of web browser, IP address, time zone, and how you interact with the Site.

How We Use Your Information

We use your personal information to provide our handmade products to you, which includes:

• Processing your payment and arranging for shipping.
• Providing you with order confirmations and invoices.
• Communicating with you regarding your orders or inquiries.
• Screening orders for potential risk or fraud.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store.
• We may share your Personal Information to comply with applicable laws and regulations or to protect our rights.

Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Cookies

Our website uses cookies to enhance your browsing experience, remember your cart items, and understand how our visitors use the site. You can control and manage cookies through your browser settings.

Your Rights

If you are a resident of certain jurisdictions, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or erased. If you would like to exercise this right, please contact us through our online form.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via the online form on frostyfern.ca or by mail at: