Returns & Refunds
At Frosty Fern Skincare & Scents, we are committed to ensuring your satisfaction with every skincare purchase. If for any reason you are not completely happy with your order, please review our return policy below.
Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required for all returns.
- Due to hygiene reasons, opened or used skincare items are not eligible for return unless defective.
Non-Returnable Items
- Gift cards
- Final sale or clearance items
- Personalized or customized products
Return Process
- Contact our Customer Service team through our online form with your order number and reason for return.
- Once your return is approved, you will receive a Return Authorization and instructions for shipping your item(s) back to us.
- Pack the item(s) securely and include your proof of purchase.
- Ship the package to:
55-2633 Squilax-Anglemont Road,
Lee Creek, B.C. V0E 1M4
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days. Shipping fees are non-refundable unless the return is due to a company error or defective product.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us through our online form.
Contact Us
For any questions about our return policy, please reach out to our Customer Service team through our online form. We're here to help!