Shipping

At Frosty Fern Skincare & Scents, we take great care in hand-packing your small-batch products to help ensure they arrive safely at your doorstep. Please review our shipping information below.

Shipping Regions

We currently ship within Canada only. At this time, we do not offer international shipping.

Shipping Rates

Shipping rates are calculated at checkout based on your shipping destination, package details and available Canada Post service options.

Free Shipping: Enjoy free shipping on orders of $125.00 CAD or more.

*Free shipping eligibility is based on the order subtotal before taxes, discounts and shipping charges.

Canada Post Shipping

We use Canada Post for our domestic shipments. Available shipping services and rates are determined at checkout based on your order, destination, package weight and dimensions.

Depending on your location and the services available for your order, you may be offered different Canada Post shipping options at checkout. Shopify displays the applicable shipping options and estimated transit times when available.

Order Processing

Because our products are handcrafted in small batches, please allow 2–4 business days for your order to be prepared, packed and shipped.

Orders are generally processed Monday through Friday, excluding holidays. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Delivery Times

Delivery times begin once your order has been handed to Canada Post. Transit times vary depending on the shipping service selected and the destination.

Please note: Canada Post delivery standards are estimates and can vary based on destination, weather, holidays, seasonal volume and other circumstances. Estimated transit times do not include our 2–4 business day order processing period.

For the most accurate shipping cost and available delivery options, please enter your shipping address at checkout. The shipping options and estimated delivery information available for your specific order will be displayed before you complete your purchase.

Order Tracking

When tracking is available for your selected shipping service, tracking information will be provided in your shipping confirmation email. You can use the tracking number to follow your package through Canada Post.

Incorrect Addresses

Please carefully review your shipping address before completing your order. Frosty Fern Skincare & Scents is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

Shipping Delays

While we do our best to prepare orders promptly, delivery times are outside of our control once a package has been accepted by Canada Post. Delays may occur due to weather, holidays, high shipping volumes, service disruptions or other circumstances beyond our control.

Questions?

If you have any questions regarding your order or shipment, please reach out to us through our online contact form. We're happy to help!